Consumers should be able to connect with a brand by starting from where they’re most comfortable and move seamlessly to other modes of communication and collaboration to fit their exact need. Brands should be able to see the customers’ screen to instantly understand their point of view and be their co-pilot to a satisfying experience. Glia’s ChannelLess™ Unified Interaction Management (UIM) platform powers a world of new connection possibilities for companies and their customers. Customers and prospects can connect with a company by starting with the channel at hand–phone, chat, web, or messaging.