Microsoft and Publicis Sapient commissioned a study to discover the state of customer service today and where it’s going in the future. We found that 9 in 10 business leaders are investing in digital transformation to improve the customer experience. By investing in customer experience, they have been able to improve customer loyalty, satisfaction, and profitability.
See how businesses like yours are facing key challenges in CX delivery. Here are five ways you can leverage data insights to increase sales, gather insights, and find solutions faster.