Fraudsters are targeting the call center agents by pretending to be policyholders: social engineering to make falsified claims, data mining customers’ privacy, and gaining illicit access to digital channels. To help protect your customers from fraud and data security leaks without adding unnecessary friction, insurers are implementing pre-answer risk assessments that complete before callers hear “hello.”.
Watch this on-demand webinar, How Fraudsters Exploit Weaknesses in Omnichannel Fraud Defenses to learn why the insurance call center has become the focus of fraud activity:
- Why risk assessment that requires active caller engagement is problematic
- How a trust assessment prior to verbal communication helps mitigate fraud risk
- What you can do to mitigate loss, brand damage, and loss of consumer trust