How to Reduce Customer Service Response Times

Released: Jan 12, 2023 |

Length: 16 pages |

Language: English |

Resource: Guide

Getting a fast, accurate answer to their query is the number one priority for consumers when making contact with an organisation.

Whether it is on the telephone or digital channels, consumers expect to receive rapid responses. And their idea of rapid is continually shrinking. 90% of consumers demand an ‘immediate’ response to their question and for 60% of people this means under 10 minutes.

How can contact centres reduce response times? This eBook sets out a range of techniques that can help hard pressed customer service teams effectively meet changing consumer demands through fast, consistent and accurate answers.

Download now to learn more.

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