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CCaaS for SMBs: A Buyer’s Guide to Cloud-Based Contact Centers

People find all kinds of ways to contact a business — email, webchat, phone calls, and that old standby: walking through the front door. To further understand how small and midsize businesses (SMBs) engage with customers, we partnered with Metrigy, a leading research firm in
customer experience and digital transformation, to survey over 350 SMBs (up to 250 employees).

Download this guide to learn more.


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