The utility workforce is shrinking. Experienced workers are retiring in larger numbers than ever before and current talent shortages make filling vacancies harder. Around 50 percent of the workforce is set to retire in the next decade, which is causing an increasing skills gap.
Utility and energy companies have to fill critical frontline roles fast while retraining as much of their existing workforce as possible. As a result, executives are increasingly looking for digital transformation solutions that enable their workers and solve these workforce challenges. A study by Deloitte identified that 95 percent of respondents from the utility industry consider digital transformation a strategic priority for their organisation.
Digital transformation solutions such as AR-enabled remote expert technologies play a critical role in helping the utility and energy industry tackle talent and workforce shortages. As experienced workers retire, they take crucial knowledge with them, leaving behind a significant knowledge gap. Remote collaboration tools help organisations capture critical operational knowledge from their retiring workforce in the form of live video calls, digital work instructions, images, recorded sessions and data capture at the point of service. This knowledge can then be used to train new workers and retrain the existing workforce through on-the-job and just-in-time training at the touch of a button. With the right tools, utilities can achieve a safer and more efficient workforce by simply allowing their workers access to the right information, data and expertise when they need it, in any location and on any device.
In a new whitepaper, Librestream’s VP of Global Energy & Utilities, Gary McAuliffe, offers an in-depth analysis of these critical workforce challenges, discusses use cases of digital transformation solutions and offers recommendations on successfully deploying technology solutions within the organisation.
Key topics include:
- Drivers of workforce transformation
- Critical use cases and benefits of deploying digital transformation solutions
- Best practices and recommendations on successfully deploying technology solutions