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2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

See why Salesforce is named a Leader.

In the Magic Quadrant™ for the CRM Customer Engagement Center, Gartner® evaluated Salesforce and ten other service platforms. In the full report, you’ll learn:

  • Why Salesforce was recognized as a Leader for Agentforce
  • Why Salesforce was placed highest in ability to execute
  • Insights into the state of CRM Customer Engagement Centers today

 

DISCLAIMER:

Gartner®  does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner®  research publications consist of the opinions of Gartner® ’s research organization and should not be construed as statements of fact. Gartner®  disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner®  is a registered trademark and service mark of Gartner®  and Magic Quadrant is a registered trademark of Gartner® , Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

This graphic was published by Gartner® , Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner®  document is available upon request from Salesforce.


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