Swiss Casinos bets on Zendesk AI to meet CX challenges

Swiss Casinos needed help maintaining its high standards for 24/7 customer support, due to rapid company growth and ticket volume surges during peak seasons. With Zendesk AI, the company now leverages an AI agent to automate up to 50 percent of chat inquiries. Additional AI-assist tools have boosted agent efficiency by 30 percent and improved both NPS and CSAT scores.

Read more in this case study.

E-Mail address *

First Name *

Last Name *

Job Function *

Job Title *

Phone *

Company *

Country *

Department *

Industry *

Consumer Services

Corporate Services

Education

Energy & Utilities

Financial Services

Government

Healthcare

Manufacturing & Resources

Media & Entertainment

Non-Profits & Associations

Retail, Wholesale & Distribution

Technology

Telecommunications

Transportation

Travel & Hospitality

Company Size *

Are you a decision maker or influencer when selecting new CX, Employee Service or IT Service Management tools in your company? *

Are you planning to incorporate AI-powered solutions into your CX, Employee Service or IT Service Management tools? *

I consent to the ascertainment, conversion, utilisation and dissemination of the data I have entered into this registration form. The B2B Media Group GmbH and originator/sponsor of the document may use my contact data for the purpose of B2B marketing (via e-mail, phone, display and postal) until such time as I withdraw my consent.

My agreement to the company and our partner can be revoked at any time via Unsubscribe Link below: Unsubscribe

Please agree to the conditions