Warehouse operations have changed significantly over the last five years. In fact, constant change has become a fact of life in retail-adjacent sectors and across supply chains.
The disruptions of the pandemic era, followed closely by a time of uncertainty and unpredictable consumer behaviors, means that an ability for businesses to be flexible and resilient is a key marker of success today, and probable success in future. According to Gartner, warehouse and fulfillment leaders are often challenged to select the right technology transformation roadmap and to understand the full process and organization changes needed.
Delivering on the promise of omnichannel is still the key metric goal for many retailers; the joined-up, consistent customer experience of the sale needs to be matched by connected operations in warehousing and fulfilment.