Warwickshire County Council (WCC) is an upper-tier local authority in England delivering hundreds of services to its residents, from education and roads to social care and fire and rescue. With approximately 5,500 employees, the Council is dedicated to making Warwickshire the best it can be, open for business and growth, and providing jobs and prosperity.
As part of its ongoing commitment to digital transformation, WCC embarked on a journey to modernise its customer engagement platform, ensuring residents could access council services seamlessly and efficiently. Partnering with Hitachi Solutions, the council looked to create a user-friendly, integrated system designed to enhance accessibility, responsiveness and overall service delivery.