The 2025 Connected Retail Experience Study reveals how leading retailers are using technology to solve today’s biggest challenges—staffing, personalization, and operational efficiency.
Key insights from 133 retail executives highlight a shift toward mobile-first strategies, AI-driven decision-making, and seamless omnichannel experiences. With only 13% satisfied with their personalization efforts and staffing still the top challenge, the pressure is on to modernize.
This report is a must-read for retail leaders looking to invest in what matters most: associate productivity, customer experience, and future-ready operations.