Successful retailers go beyond upfront costs and focus on the bigger picture of total cost of ownership (TCO) to achieve lasting growth. This episode of the Unlocking Business Value series explores strategies to scale profitably by leveraging efficiency savings and new sales opportunities. Topics include understanding TCO beyond licence fees, saving developer time with automatic platform updates, and building profit through features such as loyalty programmes. It also covers future tech stack costs (for example, ERP), addressing skills gaps with HR and factoring in exit costs.
