Learn how your regulated business can safely thrive in the Generative AI age
Entering a New Age
Just a few years ago, the idea of conversing fluently with machines was purely science fiction. Today, however, this concept has become a reality, with Artificial Intelligence seamlessly integrating into our lives.
Generative AI and Conversational AI stand out as key technologies in this AI revolution, both focusing on creating and understanding human language. Together, they enable dynamic interactions through chatbots, digital assistants, and customer service platforms. In this eBook, we'll delve into how these technologies are reshaping industries and user experiences, the challenges of adopting them in regulated sectors, and insights on navigating and thriving in this new AI era.
We’re currently in an ‘internet moment’ of change where technology is rapidly transforming every aspect of our lives, enabling intelligent conversations between machines and humans. This shift signifies a move from understanding how technology works, to technology understanding us.
Reflecting on the past, the ‘analog age’ involved direct, highly personalized and human-to-human interactions, while the ‘early digital age’ brought efficiency but lacked complexity and personalization.
Now, in the ‘generative AI age,’ digital assistants combine the best of both ages past, offering personalized experiences and efficiently handling complex problems, leading to enhanced operational efficiency and improved customer experiences.