Get an instant snapshot of contact center performance in the age of generative AI.
At Talkdesk, we understand the importance of benchmarking when making strategic business decisions. Representing data from nearly 3,000 clients across six continents, this new Talkdesk KPI benchmarking report analyzes the impact of generative AI, self-service and automation technology, and empowering agent assistance tools through five operational metrics applicable to all industries.
You will learn:
- The importance and benefits of benchmarking.
- How contact center metrics changed from 2022 to 2023.
- How your contact center performance compares to your peers across industries, regions, and company sizes.
- Tips to optimize your contact center and improve the customer experience.