In today's rapidly evolving threat landscape, call centers face unprecedented challenges from sophisticated fraudsters and evolving deepfake technologies. Traditional authentication methods and standalone voice biometrics are no longer enough, with estimated losses exceeding $7B1 in (U.S.) financial institution contact centers alone. The urgency for robust, innovative solutions has never been greater.
Enter Pindrop: a game-changing solution that's redefining call center security.
Uncover why industry leaders and Pindrop customers like M&T Bank are choosing Pindrop® solutions over conventional options. For example, M&T Bank will share their journey on how they use Pindrop's technology to stay ahead of fraudsters in their call center, while maintaining strong customer experience and trust. Discover how our platform's unique multi-factor approach, combining advanced device intelligence, voice biometric analysis and proprietary risk models, can achieve what traditional methods often can't: an authentication rate of 90%2.
- ¹Pindrop Voice Intelligence and Security Report, The rise of generative AI leads to new fraud tactics and increasing risk, 2024
- 2See: Pindrop case study of M.B. Bank