CX Trends 2024: How to be an agile omnichannel retailer in 2024

Released: Sep 04, 2024 |

Length: 6 pages |

Language: English |

Resource: Guide

Today, achieving a gold standard in retail CX requires understanding the role of AI in creating fast, seamless, and personalized customer experiences. Retail CX leaders must also know the latest trends to stay competitive and be equipped with the right tools to create omnichannel experiences that build customer loyalty.

This guide highlights key insights from the 2024 Zendesk CX Trends Report so leaders are empowered to transform the retail customer journey with the help of AI. It also explains how Zendesk and AWS enable retailers to provide more personalized and efficient shopping experiences that satisfy their customers.

Read on to discover how you can meet consumers' evolving expectations and deliver high-quality retail customer service with Zendesk powered by AWS.

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