Despite economic uncertainties, the future appears promising for contact centers.
Technology budgets, agent hiring, and overall optimism are trending positively, as revealed in our latest study, 'Building a Resilient Contact Center: How Leaders Are Preparing for Economic Uncertainty.'
The demand from customers remains strong (92% of respondents expect call volumes to increase or remain steady), and businesses will need a skilled workforce to navigate those conversations to drive revenue and retention.
Additionally, leaders are recognizing that customer conversations contain invaluable insights that could have major implications on how business decisions are made.