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Navigating Consumer Duty - strategies for customer and employee experience success

Join us for an insightful webinar focused on meeting the needs of the Consumer Duty Act. Discover key strategies to transition from reactive identification to proactive support of your vulnerable customers. And learn how effective data management strategies can ensure all your customers are getting the experiences they deserve, everytime, through every channel.

During this webinar, industry experts will delve into actionable strategies for enhancing both customer and employee experiences, in light of regulatory changes. You will gain valuable insights into best practices for managing customer data to ensure compliance with regulatory requirements. And you will learn how to apply the act to deliver positive outcomes for all customers. 

In our next episode of FinTechTalk with Charles Orton-Jones, we’ll explore:

  • Moving from reactive identification to proactive support of your vulnerable customers
  • Ensuring that your systems meet the needs of vulnerable customers and your employees
  • Effective data management to ensure compliance and good outcomes for your customers across all channels

Join us as we delve into these critical topics and equip you with actionable insights to navigate Consumer Duty successfully.


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