With billions of dollars of consumer spending being driven via digital, it’s more critical than ever for retailers to improve their uptime and reliability, double down on their digital customer experience (DCX) strategies, and focus on creating a seamless, omnichannel customer journey. For retailers to keep digital storefronts open and customers engaged, they’re investing in observability tools that provide complete visibility across complicated technology stacks. This report focuses on the adoption and business value of observability across the retail/consumer-focused sector. It’s based on insights derived from 173 respondents surveyed in association with the 2023 Observability Forecast. Topics include: Outage frequency, downtime (MTTD and MTTR), and cost (hourly and annual) Trends driving retail observability adoption Observability capabilities deployed (including digital experience monitoring or DEM) and retail observability spend Number of retail data monitoring tools and preference The business value of observability Challenges preventing full-stack observability The future of observability for retail
